Refund & Returns Policy

Welcome to Spotis.xyz, your trusted source for high-quality phone cases with built-in power banks. We aim to ensure your complete satisfaction with every purchase. Please read our refund and returns policy carefully to understand your rights and responsibilities when shopping with us.

Refund Policy

At Spotis.xyz, we prioritize customer satisfaction. If you are not completely happy with your purchase, we offer a hassle-free refund process under the following conditions:

  1. Eligibility for Refunds:

    • Refund requests must be made within 30 days of receiving your order.

    • The item must be unused, in its original condition, and in the original packaging.

    • Proof of purchase, such as a receipt or order confirmation, is required.

  2. Non-Refundable Items:

    • Customized or personalized products.

    • Items purchased on clearance or as part of a special sale.

    • Products showing signs of misuse or intentional damage.

  3. Refund Process:

    • Contact our customer support at info@spotis.xyz with your order details.

    • Once approved, we will process your refund within 5-7 business days.

    • Refunds are issued to the original payment method used for the purchase.

Returns Policy

We accept returns to ensure our customers feel confident in their purchases. Please follow these guidelines for a smooth return process:

  1. Return Window:

    • Returns must be initiated within 30 days of delivery.

  2. Return Conditions:

    • The product must be in new and unused condition.

    • Include all accessories, manuals, and the original packaging.

  3. Return Process:

    • Email us at info@spotis.xyz with your order number and reason for the return.

    • Our team will provide you with a return authorization and shipping instructions.

    • Customers are responsible for return shipping costs unless the product is defective or incorrect.

  4. Damaged or Defective Products:

    • If you receive a damaged or defective item, please contact us immediately at (803) 329-0075 or via email.

    • Provide photos of the damage or defect for faster processing.

    • We will replace the item at no additional cost or offer a full refund.

Contact Us

If you have any questions about our refund and returns policy, feel free to reach out to our customer support team:

  • Address: 160 W 66th St, New York, NY 10023, USA

  • Phone: (803) 329-0075

  • Email: info@spotis.xyz

Our team is available to assist you with any inquiries, ensuring a seamless shopping experience at Spotis.xyz.

Why Shop at Spotis.xyz?

We are committed to delivering innovative phone cases with built-in power banks that combine style, functionality, and reliability. Your satisfaction is our top priority, and our flexible refund and returns policy reflects our dedication to quality service.